I recently applied for a "home bundle" from a large telecommunications company which pretty much has the monopoly on such services. The "home bundle" was a combination of cable TV, cable broadband and my home telephone service. A few calculations resulted in this being the most cost effective solution for me at the time.
My first tentative enquires by email were answered http://www.china-led-manufacturer.com/LedBulbs/house-led-bulbs promptly and they were very helpful. They called me the day after and I explained what I wanted. Once again, no problems there and the pleasant young lady on the other end of the phone read back my requirements and we settled all the details. My first premonition of disaster struck when, near the end of the phone call, she said, "Our multiple specialist team will contact you within 24 hours." I hung up wondering what the hell a "multiple specialist team" was. Did it mean they were specialists and there were a few of them, or did it mean they were specialists in multiple areas which, in my experience, is an impossibility. Anyway, I didn't comment and awaited the phone call. Of course, the phone call never eventuated. Four days later I emailed again. The young man who answered my email was very helpful and polite when he wrote the multiple specialist team had tried to contact me multiple times but they were not able to do so they cancelled my order. I asked what phone numbers the multiple specialist team had called. There were no calls on my home or mobile phone. No missed calls either. Clearly the multiple specialist team were not specialists in the art lying and covering their http://dolphinhouse.org/2013/12/ tracks. The young man replaced my order and promised to email again if there were any problems. I received another email from the nice young man the same day. This was to advise me that the delay was due to an availability check having to be conducted to ascertain whether the cable service was available at my address. Now this is interesting, I wrote in my reply. Not only was I advised that cable service was available at my address, I also currently have cable at my address provided by your company. His reply was they were aware of that, but the availability check has to be done as a matter of procedure. I was then asked to email him back if I had not heard from the multiple specialist team in the next 48 hours. I didn't hear from them. I emailed the nice young man back and, to cut a long story short, he advised me that the multiple specialist team were still waiting on results of the availability check and I should here from them "next Monday or Tuesday". It was a Friday. I didn't hear from them Monday or Tuesday. On the Tuesday I received a letter from the company. One of the paragraphs was titled "Here's what you signed up for" I read it and it wasn't what I signed up for at all. I emailed the nice young man again and he called and spoke to my wife. (The email I sent was polite but scathingly sarcastic). The end result is that I now sit here and wait for a supervisor to contact me. They said it would be within 48 hours. What do you think the chances of that are? He's got another hour...... http://www.infobarrel.com/Telecommunications_and_Customer_Service
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March 2018
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